A comprehensive survey to measure transport user satisfaction across various modes and services.
The Transport User Satisfaction Survey (TRUSS) is a tool used by CISCOT to gather evidence on the quality, accessibility, and affordability of transport services in Uganda.
Objectives
- Measure performance indicators across transport modes.
- Gather evidence to support policy advocacy and reform.
- Highlight the priorities and concerns of transport users.
The survey covers a wide range of indicators including safety, reliability, cost, and inclusivity.